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Posted: Friday, December 8, 2017 12:05 AM



Working Title: IT Support Coordinator
Position Number 02120628
Division B48 College of Letters and Science
Department B480110 L&S INFO TECH OFFICE
Position Type Non-Teaching Academic Staff
Appointment Type Fixed Renewable
FLSA Status Exempt
Percent 100
Posting Type Academic Staff
Introduction (Description of School/College/Dept/Program)
The College of Letters and Science’s Information Technology Office (LSITO) seeks two (2) IT Support Coordinators to join its Technical Support team.

The staff in the LSITO provide academic and research computing support, web and application development, business intelligence, and media services to to support the varied instructional, advising, research, and business functions of campus clients.

The University of Wisconsin-Milwaukee offers a comprehensive liberal arts, STEM, and professional education at the undergraduate and graduate level to its 26,000 students. The College of Letters and Science is UW-Milwaukee’s largest academic unit, with 25 departments, 46 majors, and many interdisciplinary programs and centers. UWM’s 104-acre campus includes 18 acres preserved as green space and is located just minutes from downtown Milwaukee.

Job Summary
The IT Support Coordinator acts as a primary client liaison for the academic and research computing needs of supported areas, performs tasks related to computing technology support, and coordinates service projects. The incumbent will provide direct support for and assistance with Windows and Apple computers including computer hardware, software, printers, mobile devices, network resources, and other campus technologies. These responsibilities are carried out in a team environment, working effectively with colleagues, leading and participating fully and creatively on cross-functional teams with faculty and staff.

Minimum Qualifications
A minimum 1 year of experience working in a desktop support and/or technical helpdesk role.
A minimum 1 year of experience with problem-solving techniques for computer systems including hardware, network connectivity, software, and OS troubleshooting.
A minimum 1 year of experience with operating system deployments, commonly-used software, configuration management and software distribution tools (e.g. SCCM, JAMF) .
Preferred Qualifications
A minimum 1 year of experience training, mentoring or assigning work to junior staff, especially students and/or interns.
A minimum 1 year of experience supporting instructional computer labs, research instrumentation, and/or classroom mediation.
A minimum 1 year of experience providing support for Active Directory accounts, groups, and Office 365 services.
Experience working with a distributed IT organization and building relationships.
Application Instructions
Interested candidates should submit a cover letter that addresses the professional level work experience as it relates to all required and preferred qualifications, a resume, and a list of three professional references with contact information to include postal addresses, e-mail and phone numbers. Applicants must apply electronically to
by the application deadline date of December 6, 2017.

In instances where the Search and Screen Committee is unable to ascertain from a candidate’s application materials whether she/he meets any of the qualifications, they will be evaluated as not meeting such qualifications.

Employment will require a criminal background check in accordance with the Wisconsin Fair Employment Act.

Application Deadline 12/06/2017
Continuous (Open Until Filled?) No
If Continuous, Initial Review Date
Position Contact Name JJ Stenitzer
Contact Phone 414-367-9667
Contact Email

Application Notes
For this position, applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents. The process is complete when the message “Your application has been submitted” is displayed and you receive a confirmation number.

• Location: Milwaukee

• Post ID: 26760097 milwaukee is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018